1. Return request
After you receive the product, if you find that the product has quality problems, the size is not suitable or does not match the description, etc., you can apply for a return within 33 days after receiving the product.

2. Refund request
a. Quality problems: If the product has quality problems, you can apply for a return and get a full refund.
b. The size is not suitable: If the size of the product you purchased is not suitable, you can apply for a return and get a full refund, but you need to ensure that the product has not been used, washed or damaged.
c. Does not match the description: If the product you received does not match the description in this online store, you can apply for a return and get a full refund.

3. Return Conditions
a. Merchandise should be in original condition: Returned merchandise must be in original condition, including all accessories, packaging and labels.
b. Return postage: For returns not caused by quality problems, you may need to bear the return postage.

4. Return process
a. Contact customer support: You need to contact the customer support team of this online store ([email protected]/92687552) and provide order information and reason for return.
b. Review and confirmation: Our customer support team will review the return request and confirm return eligibility with you.
c. Return address: If the return request is approved, our customer support team will provide a return address (WANG FAI INDUSTRIAL BUILDING 1, 29 LUK HOP STREET, SAN PO KONG, NO. 8, 1ST FLOOR, KOWLOON, HONG KONG) and return instructions.
d. Refund processing: After receiving the returned item and confirming that it is eligible for return, we will process the refund. The refund amount will be returned to your payment account in the original way.

5. Special circumstances
a. Event products: Some specific events or discounted products may not apply to the return and refund policy, and this online store will clearly inform you on the purchase page.
b. Customized products: Customized products generally do not support returns and refunds, unless there are quality problems.

6. After sales service
If you encounter any problems during the return and refund process, you can contact the customer support team of this online store ([email protected]/92687552) at any time for help and solutions.